How Can a Nominee Make a Life Insurance Death Claim?

1. Immediate Claim Intimation

The nominee or family member should notify the life insurance company or their RakshaPoint specialist as soon as possible. Provide the Policy Number, Date of Death, and Cause of Death.

2. Essential Document Checklist

• Duly filled and signed Claim Intimation & Settlement Form.
• Original policy bond or document.
• Official Death Certificate issued by local municipal/government authority.
• Identity proof and address proof of the nominee (Aadhaar, PAN).
• Cancelled cheque / bank passbook copy for NEFT payout transfer.
• Hospital medical records, discharge summary, and death summary (in case of death during hospitalization).
• Police Investigation / Panchnama report (where applicable) and Post-Mortem report (in case of accidental or unnatural death).

3. Beneficial Nominee Entitlement

Under Section 39 of the Insurance Act, when a policyholder nominates their spouse, children, or parents, they are recognized as Beneficial Nominees. The claim amount is paid directly to them to the exclusion of other legal heirs, ensuring clear financial security for immediate dependants.

4. Statutory Settlement Timelines

Under applicable IRDAI regulations, life insurers aim to settle clean claims within the prescribed regulatory turnaround times upon receiving complete documentation. If an investigation is required, it must be completed in accordance with applicable regulatory guidelines.